KomBeA.com
About KomBeA.com
The call center industry is almost forty years old and over that time it has made tremendous improvements. However, there is still a huge opportunity to improve the interaction between agents and customers. There is still too much between agent variation in output measures such as handle time, call resolution, customer satisfaction and process adherence. Most centers try to improve their centers by improving their agents one at a time through occasional recording, monitoring and coaching.
