Multi Channel Customer Interaction Software. Email Management. Web Self-service. Live Chat and Agent Knowledgebase.
Description
pulled from site's meta descriptionEmail Management and Web Self Service Specialists, Email Response Management (including fax and letter integration), Web Self-service, Secure Email, SMS, Chat and Customer Service Knowledge Base are available to you as separate applications, or seamlessly integrated to create an end-to-end improved customer experience from your Web site to customer service advisor. Improve your customer experience while reducing costs. Visit Eptica.com.
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Categories:
- AboutUs AutoGen
- Email Management
- Email Response Management
- Email Management Software
- Email Service Management
- Email Management Solution
- Inbound Email Processing
- Email Customer Service
- Online Customer Service
- Web self-service
- Web Site Self-Service
- Eservice Software
- e-service
- Chat
- Live Chat
- Proactive Chat
- Chat software
- Live Interaction
- Chat hosting service
- hosted chat software
- Multi-channel
- Multi-channel customer service
- Multi channel Contact centres
- multi-channel contact centers
- customer service
- dynamic Knowledge base
- self-learning knowledge base
- semantic processing
- Natural Language search
- customer service knowledge base
- knowledge contact centre
- knowledge base
- customer interaction Management
- First Contact Resolution
- Service Resolution Management
- Contact centre solution
- customer service software
- customer service management
- knowledge management software
- call centre
- call center
- contact centre
- contact center
- customer experience management
- Call centre software